Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.Manages the performance of team members under his/her area of responsibility.Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures records and reports.Manages short-and long-term departmental goals, objectives, policies, and operating procedures monitors and evaluates operational effectiveness effects changes required for improvement.

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.

It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces.

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games.

Encore casino bicycle facility